Good Service? Bad Service? How to differentiate?

Come I tell you how. Come I tell you a story. In fact 2 stories. Okay? Take popcorn and sit back.

After the bday bash (read the next post if you missed it) we went to Tesco. And decided to feed Lil J milk but we dun have hot water how? So we stopped by this cafe called JOM BALI CAFE. (remember that name!) And then after we paid for the water, we made milk, fed Lil J and we decided to go and have a walk at the Flea Market in Curve. Walk Walk suddenly I remembered that we left his bottle cover at the table awhile ago. So after 2 hour plus (yeah went to do some marketing in tesco ma), I went back with Lil J and asked the waiter that served us just now.

Me___: Hi. I left my bottle cover just now.
Waiter: Oh yes. and he walked to the kitchen)
Owner: Yes maam, can I help You?
Me___: Yeah, I left my bottle cover here just now, and yr guy went into the kitchen to look for it.
Owner : Okay *smile* walk off.
Waiter: Miss... We THROW ALREADY.
Me___: WHAT????? You throw my bottle cover?? I went off for just like 2 hours ago and you throw my bottle cover?
Waiter: Yes, We THROW already *BIG SMILE*
Jayden: ???????? (pic from ally's collection)
Me: *trying to stay calm* Okay. Thanks

Walk to Big C.
Big C: Got?
Me: No.
Big C: ????
Me: They throw away edi.
Big C: What???

You also say WHAT?? Kan? Why throw ppl's things away? At least keep for another few freaking hours la. Its not like the cover takes up alot of space right? Fark!!. I really dunno what to say to the smiling waiter, samo gimme big smile. I was thinking , am I supposed to smile back? You guys remember this stupid cafe name JOMBALICAFE in TESCO MUTIARA. Don't go there or leave anything cos they like to clear the damn table.

Now another story.

We used Pampers All Night for J's night use. But then, we noticed something wrong with this particular pack. The stickers got stuck together and you really gotto use yr nails to peel the sticker and the base off. And sometimes the sides will totally come out! PIAKKK!!! So Big C saja called and told the HQ that there's problem with this particular pack and they diverted him to Phil and they took the batch number and guess what? They're paying us back the money! Didn't expect them to do this also. We just want them to improve the quality a bit cos there's no other diaper that can last for J's night use.

And after the call,( about few days later) they sent us a mail and told us that they're processing the payment. We have yet to receive the cheque but then at least they admit there's problem with that batch (so dun go simply call and say you're got problem too okay?) and while they're processing the payment they told us to wait and even said thank you for our feedback.

Now that is what I call Good Service. Compare to what Jom Pergi Mati Cafe, PIGILAH! BLEK!